Business Automation

Mineral Owner Call Center Support Services for Oil and Gas Operators

Enverus Call Center Services provide the support your vendors and mineral owners need, so you can focus on high-value activities that affect your bottom line.

Responsive and Cost-Effective Call Center Support Services

Enverus Call Center Services consistently resolve up to 80% of your owner, vendor and partner calls, satisfying your owners’ needs and reducing the burden on your staff. Our agents are experienced land and accounting professionals that can handle all your calls or serve as overflow to your existing staff.
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Benefits of Enverus Call Center Services

Improve Relationships
Our U.S.-based agents are experienced oil and gas land and accounting professionals, available from 8 a.m. to 5 p.m. CT, five days per week. When your owners and vendors call, they reach a live person representing your company that will provide concise answers to their inquiries.
Lower Support Cost
Reduce overhead costs by increasing or decreasing your support requirements. Our on-demand service allows you to only pay for what you use. Weekly call logs will also help you anticipate and manage support needs throughout the year.
Increase Productivity
We can manage as many owner and vendor support calls as you need. Our team resolves up to 80% of inquiries on the first call so your team can work on high-value tasks that will help your business grow.

Solution Overview: Mineral Owner Support for Oil and Gas Operators

Download the solution overview today to learn how outsourcing your mineral owner call center support to our team of experienced oil and gas, land and accounting professionals can enhance your relationships with mineral owners and vendors while keeping your support costs and internal headcount lean.

Key Features of Enverus Call Center Services Outsourcing

Reduce Phone Support Costs

For many operators, running lean is key to efficient and cost-effective operations. Outsourcing owner support is a cost-effective strategy for any operator looking to reduce G&A costs in the business.

Offload Support Post M&A

Royalty owner networks grow quickly when new assets are acquired. This change increases call volumes and support needs at a time when an operator needs to focus on the internal integration of teams, processes and technology. Outsourcing owner support is an ideal way to navigate this transition while maintaining strong owner relations.

 

Built-In Buyer-Supplier Price Negotiation and Collaboration

Operators and service providers collaborate on price books and agreements directly in OpenContract PriceBook with price change rules and notification alerts. With zero red tape and a shorter turnaround, your team focuses on maximizing production instead.

Supplement Existing Call Center Staff Quickly

Staffing needs change due to seasonal events like tax season or M&A. It’s difficult to quickly scale when owner call volumes increase. Our agents have the industry background and experience to easily serve as an extension of your existing team. Whether you need full- or part-time support, our services make it much easier and less expensive to scale support versus hiring employees.

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