Customer Stories
GryphonESP sought to shorten its DSO to get cash faster. The company used paper tickets which delayed the ticket approval process and led to errors and ticket loss. All of these issues delayed invoice submission and payments. The company decided to digitalize its work tickets to speed up the invoicing process and improve ticket accuracy and accountability in the field.
Before their OSS implementation, GryphonESP used a different digital field ticketing system. The field team was used to digital tickets, but OSS was much easier to customize to their business and workflows than the previous solution. Overall the team found the app userfriendly, making adoption smooth and easy.
Several of GryphonESP’s clients required suppliers to submit invoicing through OpenInvoice®. Many of the same operators also leveraged Enverus’ OpenTicket® platform, – a cloud-based collaborative platform that enables operators and service providers to generate, review and approve field tickets.
Through the digital field ticket solution OSS, designed for service companies, GryphonESP was empowered to create and submit tickets for approval, capture signatures on the device and submit a copy of the ticket to their office.
As a result of implementing Enverus OSS, GryphonESP reduced its average DSO from 60-90 days to 30-60 days.
The reporting capabilities in the app provide visibility into ticket status. Misty, the office administrator, can now see which tickets still need to be requested and which tickets need signatures from the company men, saving time and resources.
Visibility on ticket status also helps management forecast when payments will be made. The team also uses reports to understand the work that’s being done and forecast where the market is going.
OSS seamlessly integrates with OpenTicket. By creating and submitting digital field tickets through OSS to OpenTicket, GryphonESP saves time by not having to key the ticket into OpenTicket and capturing their own work record. This provides the company with greater visibility into operations and ticket status.
Customer
Industry
Company Size
Location
Product Featured
Discover
About Enverus
Resources
Follow Us
© Copyright 2024 All data and information are provided “as is”.
